Privacy Policy

Last updated: July 14, 2026

Introduction

This privacy policy explains how hyper-willow collects, uses, and protects personal information you provide when using our website or engaging our energy efficiency consultation services.

Information We Collect

We collect information you provide directly when requesting consultations or contacting us. This typically includes your name, email address, property type, and details about your energy efficiency concerns.

We also collect technical information automatically when you visit our website, including IP address, browser type, pages visited, and time spent on our site. This information helps us improve website functionality and user experience.

How We Use Your Information

Personal information collected through consultation requests is used solely to provide the services you've requested. We use your contact details to schedule assessments, deliver reports, and communicate about your consultation.

We may use aggregated, non-personally identifiable information to analyze service demand, improve our offerings, and understand how visitors use our website.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information only in these limited circumstances:

• With service providers who assist in delivering our services, under strict confidentiality agreements
• When required by law or to protect our legal rights
• With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Consultation records are typically maintained for six years for professional liability purposes.

Your Rights

Under UK data protection law, you have rights regarding your personal information, including:

• The right to access your personal data
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability

To exercise these rights, contact us at [email protected]

Cookies

Our website uses cookies to enhance functionality and user experience. For detailed information about our cookie usage, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website. The date at the top of this policy indicates when it was last revised.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us at [email protected]

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.