Terms of Use
Last updated: July 14, 2026
Agreement to Terms
By accessing or using the hyper-willow website or engaging our services, you agree to be bound by these Terms of Use. If you disagree with any part of these terms, you should not use our website or services.
Services Description
hyper-willow provides professional energy efficiency consultation services for residential properties in the United Kingdom. Our services include assessments, thermal imaging, planning guidance, and advisory services as described on our website.
All services are advisory and educational in nature. We provide recommendations based on building science principles and property-specific analysis, but we do not guarantee specific energy savings outcomes.
Service Engagement
When you request a consultation, you agree to provide accurate information about your property and energy efficiency concerns. Inaccurate or incomplete information may affect the quality and relevance of our recommendations.
Service fees are confirmed before engagement. Payment terms will be communicated during the consultation booking process. We reserve the right to modify service pricing with appropriate notice, though confirmed bookings maintain originally quoted rates.
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of hyper-willow or its content suppliers and is protected by UK and international copyright laws.
Assessment reports and recommendations provided to clients are for their personal use regarding their specific property. Clients may share reports with contractors or other parties involved in implementing recommendations, but may not republish or commercially exploit our content.
Limitation of Liability
Our consultations provide professional advice based on property assessment and building science principles. However, actual energy savings depend on multiple factors including implementation quality, occupant behavior, weather conditions, and other variables beyond our control.
We are not liable for outcomes resulting from implementation of recommendations by third-party contractors. We recommend engaging qualified, accredited contractors for all installation work.
To the fullest extent permitted by law, hyper-willow shall not be liable for any indirect, incidental, consequential, or special damages arising from use of our services or website.
Professional Standards
We maintain professional standards in conducting assessments and providing recommendations. Our advice reflects current building science knowledge and best practices within the energy efficiency field.
If you believe our service has not met reasonable professional standards, please contact us directly to discuss your concerns. We take service quality seriously and address legitimate concerns promptly.
Website Use
You may use our website for lawful purposes only. Prohibited uses include:
- Attempting to gain unauthorized access to our systems
- Introducing viruses, malware, or other harmful code
- Harvesting or collecting information about other users
- Using automated systems to access the website without permission
- Interfering with the proper functioning of the website
Third-Party Links
Our website may contain links to third-party websites or services. We do not control or endorse these external sites and are not responsible for their content, privacy practices, or availability.
Disclaimer of Warranties
Our website and services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding website availability, accuracy of information, or fitness for particular purposes.
Indemnification
You agree to indemnify and hold harmless hyper-willow from any claims, damages, losses, or expenses arising from your violation of these Terms of Use or your use of our services.
Modification of Terms
We reserve the right to modify these Terms of Use at any time. Changes become effective when posted to this page. Continued use of our website or services after modifications constitutes acceptance of updated terms.
Governing Law
These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Severability
If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Contact Information
For questions about these Terms of Use, please contact us at [email protected]